Customer Service

Shipping & Delivery
Tranquil Tea will make every effort to despatch your order in a timely manner, delivery timetimes are indicative only and we are not liable for shipments which do not arrive at the expected time. To avoid delays in transit, we suggest you provide an attended address such as a work address where someone you trust will be available to receive the order during normal business hours. Our courier drivers cannot call prior to delivery.
Privacy & Security
We collect, process and retain personal information from you and any devices (including mobile devices) you use when you: register for an account with us, use our Services, give us information on a web form, update or add information to your account, join community discussions, chats or dispute resolution or when you otherwise contact us.
Tranquil Tea works hard to protect your personal information. We use both technical and procedural methods to maintain the integrity and security of our databases, beginning with restricted access to all data collected on our site. All Tranquil Tea employees are expected to treat information collected from this Web Site as confidential. When purchasing from Tranquil Tea your financial details are passed through a secure server using the latest SSL (secure sockets layer) encryption technology through Norton Symantec. This includes extended validation, green address bar up to 256-bit SSL encryption. Please contact our support centre on info@tranquiltea.com.au if you have any questions regarding our security policy.
This Web Site contains links to other web sites operated by third parties that may be of interest to you. We cannot control these third party sites, which may collect personal information from you. When you follow a link and leave this Web Site, you do so at your own risk.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.
Returns & Replacements
Returns will not be accepted unless prior arrangements are made with Tranquil Tea starting clearly the reason for the goods being returned.
Claims for short deliveries and damaged/ faulty goods will be not recognised unless notified within 48 hours of receipt of goods.
If goods have been accepted by your carrier, any claim for shortages or damaged goods should be directed to the carrier.
Any arrangement to return goods; should be made within 14 days of receipt. We will not be bound to consider claims beyond 14 days of receipt of goods.
Replacement of goods ordered incorrectly. We do not send out replacement products in advanced of receiving the returned goods.

Once returned goods arrive, they will be examined by us and if find goods are access are indicative only and we are not liable for shipment which do not arrive at the expected time. To avoid delays in transit, we suggest you provide an attended address such as a work address where someone you trust will be available to receive the order during normal business hours. Our courier drivers cannot call prior to delivery.
Viewing Orders
Tranquil Tea aims to include in the product list up to date pictures of the products and accurate ingredients, nutritional information and other information. However, product detail may change from time to time and there may be a delay in making updates. When precise information is important, we recommend that you read the label on the products you purchase or contact the manufacturer of the product.